Alexandre Frédéric Joly is a seasoned expert in Business Agility Consultancy, Project Management, and Experience Design for Contact Centers, dedicated to transforming how businesses deliver value to their customers and enhance employee engagement. As the founder and owner of Agile Lounge® by AFJ, he provides cutting-edge coaching services focused on Business Agility, Scrum, and Entrepreneurship, guiding organizations toward greater flexibility and innovation in today’s dynamic market.

With over 20 years of experience, Frédéric has spearheaded agile transformations, built high-performance teams, and worked alongside pioneers like Mike Beedle, co-signer of the Agile Manifesto. His coaching expertise, underpinned by certifications in ScrumMaster and Business Agility, has empowered businesses to thrive through agility.

A core part of his offering is helping businesses adapt through strategic Project Management. His comprehensive approach ensures that organizations not only implement projects effectively but also continuously improve their processes. Additionally, Frédéric specializes in Experience Design for Contact Centers, with CCaaS – Contact Center as a Service mindset, ensuring businesses enhance customer interaction and service delivery by leveraging agility and design thinking principles.

Frédéric is also the host of the Dare Real Agile Podcast, where he shares unique insights and real-world agile experiences. As a digital nomad and founder of Agile Travel™, he combines his love for travel with his commitment to helping others achieve work-life flexibility, guiding both aspiring and experienced nomads to realize their goals of working from anywhere.

His mission is to inspire and enable businesses to embrace agility, innovation, and human-centered experiences while fostering continuous growth in an ever-changing world.

After working in the Entertainment industry, including five years at Cirque du Soleil worldwide, A. Frédéric embarked on his journey with Yves Rocher Canada as the Customer Experience Manager, where he established the company’s first multichannel Call Center that became Contact Center. Later, as the E-commerce Director, he demonstrated his expertise by developing innovative approaches to enhance the delivery of multichannel customer experience across various Contact Centers in North America.

He also served as a consultant, inspiring numerous businesses to optimize their customer service offerings. His remarkable accomplishments serve as a testament to the power of creativity, perseverance, and dedication in achieving success.

In 1999, two engineers asked him to defy an order and go from being the project manager for a software simulation training product to becoming an early Scrum Master. Ever since then, A. Frédéric has worked in Lean and Agile systems which brings him to continuously improve himself, creating business value and the greatest people experience. 

With 25 plus years of experience in building high-performance teams, A.Frédéric is a seasoned executive and organizational coach who has worked on dozens of agile transformations. A.Frédéric’s experience includes being an advisor to start-ups, from Palma, Ibiza, Londres, Phoenix, Austin, and San Francisco to name a few, in lieu of gaining world-class project and product management experience.

Frédéric offers four main programs as professional services, and many affiliation brands, to facilitate your business success. You can appreciate them in our Services (Outcomes) and Affiliations sections to know more.

            Your next best move is to Contact him!